Every engagement follows the same six-stage process. It exists to make sure we build the right thing, to the right spec, with nothing ambiguous about scope, cost, or what happens after go-live.
The managed relationship starts from day one of the build, not after go-live. Going live is a milestone, not an exit.
You fill in a short intake form at gaindehworks.com/start. It covers what your business does, who your customers are, how you currently get paid, and what you need to achieve online. Straightforward questions, no jargon. Takes under ten minutes. We review it before we speak.
Intake formA structured session with the Works team, usually by video call. We work through your scope in full: every page your site needs, which payment rails are right for your market, which automations make sense for your operations, and what the managed service will cover. Everything is documented. Nothing is assumed.
Video sessionWe write everything back to you in plain language. Your tier. What is being built. What is not in scope. The SLA terms that will govern the managed relationship. You read it, ask questions, and confirm it is right. Nothing moves forward until you do.
Written scopeBefore a line of code is written, you shape how your storefront looks and feels. Works sends a visual questionnaire, no design vocabulary required. You pick from reference directions, share sites you like, and describe your brand in your own words. We translate that into a design that is yours.
Visual questionnaireScope, tier, pricing, and SLA confirmed in writing. Both sides agree before work starts. No ambiguity about what is being built, what it costs, or what the ongoing managed relationship looks like. If something is not in this document, it is not in scope.
Written agreementWorks builds your infrastructure to the agreed spec: storefront, payment rails, automations, and monitoring configuration. Built properly and tested before go-live. The managed relationship starts from day one of the build, not after.
Infrastructure buildMost agencies hand you a finished site and disappear. Works is structured differently. The managed service is not an add-on. It is the model. Here is what that means in practice.
Your business evolves. When it does, you submit a change request through the Works portal: a new product, updated pricing, a page that needs reworking. We review it, confirm scope, and implement. No chasing contractors. No re-explaining your site to someone new. We already know it.
Every page of your site is monitored every five minutes. If something goes down, an alert goes straight to our response queue. You find out because we tell you, not because a customer does. 99.9% uptime is what we aim for and what we report honestly.
Before a customer reaches checkout, every configured payment rail is checked. Options that are not responding do not appear. If a payment attempt fails mid-transaction, the customer is guided to the next available rail immediately, without leaving the page. Customers only ever see what is working.
Your Service Level Agreement is defined upfront and locked into the engagement. Response times, update handling, escalation procedures: all documented before the build starts, not improvised when something goes wrong. You know exactly what you are entitled to and when.
The intake form takes under ten minutes. Tell us about your business and what you need. We will review it and come back to you within 24 hours with a clear next step.